Pre-Sale Questions

Frequently Asked Questions

Q: Is it safe to shop from the SMJ website?

Yes, SMJ (Smart Making Jacket) prioritizes your safety. Our website, smjacket.com, is fully secure for customers worldwide. We use advanced security technology to protect your personal and payment data from unauthorized access or cyber threats. You can confidently shop with us knowing your information is completely safe.

Q: What are your terms and conditions for purchase at SMJ?

We understand the importance of transparency. That’s why SMJ provides a detailed Terms & Conditions page covering all aspects of shopping, shipping, returns, and refunds. You can visit this page anytime for clarity. For any specific inquiries, simply contact us at Contact@smjacket.com, and we’ll get back to you within 12 to 24 hours.

Q: How do I return my order?

SMJ is committed to complete customer satisfaction. We offer a 7-day easy return policy for your convenience. To start a return, please review our Return & Exchange Policy to check eligibility, then contact us at Contact@smjacket.com with your order details.

Q: How do you ship orders?

We deliver your orders through globally trusted courier partners such as DHL, FedEx, and USPS. To learn more, you can refer to our Shipping Policy on smjacket.com. For any further shipping-related queries, reach out to us at Contact@smjacket.com.

Q: How can I check the status of my order?

Once your order is shipped, SMJ provides a tracking ID to help you monitor your delivery in real time. You can check the current location and status of your parcel using this ID. If you need further assistance, contact us anytime at Contact@smjacket.com.

Q: How do I return defective goods?

At SMJ, we ensure every product passes strict quality checks before shipping. However, if you receive a defective item, you can request a replacement or refund. Just send your order details, a description of the issue, and a photo of the product to Contact@smjacket.com. Please review our Return Policy before submitting your request.

Q: How do I cancel my order?

Customers can cancel their order within 24 hours of purchase for a full refund. Please review our Refund & Cancellation Policy before requesting a cancellation. To proceed, email us at Contact@smjacket.com with your order details.

Q: How do I exchange my order?

If you’d like to exchange your purchase, please review our Exchange Policy first. Once you’ve checked eligibility, email your exchange request and order details to Contact@smjacket.com, and our team will assist you promptly.