Liam Neeson The Land of Saints and Sinners Wool Jacket

Additional Information

Here are the most important details customers need to know about shopping with SMJ:

• Secure Shopping: smjacket.com uses advanced security measures to protect personal and payment information.
• Quality Assurance: Products are crafted from premium materials and undergo inspection before dispatch.
• Size Guide: Measurements are in centimeters (CM). Example: a body measurement of 89–92cm yields a jacket ~98–105cm for comfortable fit. Provide exact measurements within 12 hours if you want a precise fit.
• Customization Requests: Must be submitted within 12 hours of ordering and may change price.
• Order Cancellations: Cancellations are possible but deductions apply (see cancellation deductions on Shipping & Return page).
• Order Tracking: A tracking ID is sent after dispatch to monitor your shipment in real time.
• Contact & Support: For questions, returns, or exchanges, email Contact@smjacket.com. Response time: typically within 12–24 hours.
• Policies: Important pages to review before buying: Shipping Policy, Return Policy, Exchange Policy, and Terms & Conditions.

Website: www.smjacket.com

Support Email: Contact@smjacket.com

Shipping & Return

Shipping

SMJ (Smart Making Jacket) offers reliable worldwide delivery. Key points:

• Free Worldwide Shipping on all orders placed at smjacket.com.
• Delivery Timeframes:
  • USA, UK, Europe: 3–5 working days after dispatch.
  • Other Countries: 6–10 working days (may vary due to customs or local conditions).
• Courier Partners: DHL, FedEx, TNT, USPS (route-dependent).
• Customs & Taxes: Import duties or taxes may apply and are the customer's responsibility. (Certain regions may be exempt in specific cases.)
• Remote Area Fees: Remote-area surcharges are not covered by free shipping and may be charged by the courier.
• Restricted Destinations: No shipping to Russia, Brazil, Israel, Iran, Iraq, OFAC-sanctioned countries, or to APO/FPO/PO Boxes.
• Signature Required: A signature will be required at delivery as proof of receipt.
• Tracking: A tracking number is emailed when your order ships — use it to track delivery in real time.
• Delivery Problems: For missed or failed deliveries, contact the courier using your tracking number. SMJ is not responsible for unclaimed parcels after multiple attempts.

Returns & Refunds

We want you to be happy with your order. Here are our main return and refund rules:

• Eligible Returns: Only defective, damaged, or incorrect items are eligible for return/refund.
• Report Timeframe: Report damaged or defective items within 1 day (24 hours) of delivery and include clear photos. (General return eligibility is reviewed within a 7-day window.)
• Customization Changes: Request modifications (size, design) within 12 hours of order; custom features may increase price.
• Size Issues: If the error is from SMJ, you may be eligible for replacement or refund. If the customer selected the wrong size, refunds/exchanges are not provided (a goodwill coupon may be offered).
• Cancellation Deductions:
  • Within 24 hours of purchase: 20% deduction.
  • After 24 hours but before dispatch: 30% deduction.
  • After dispatch: 60% deduction.
• Return Shipping: Customers pay return shipping unless the return is due to SMJ's error.
• Inspection & Timeline: Returns are inspected; approved exchanges/refunds are processed after verification, typically within 15 working days.
• Non-Refundable: Change of mind, subjective color/quality preferences, or items worn/altered by the customer are not eligible.
• Goodwill Coupons: If a refund/exchange is not applicable, SMJ may offer a discount coupon (e.g., 20% or 30%) as a courtesy.

If you need help, contact: Contact@smjacket.com